Privacy Policy

Account details. Your name, email address, phone number, and (if you add one) a profile photo. Drivers additionally provide licence, vehicle and transport-company details.

Health and profile information you enter. Date of birth, gender, address, blood group, allergies, medical conditions, current medications, and insurance details. This is your Medical ID. You choose what to enter; the more complete it is, the more responders know on arrival.

Emergency contacts. The name, phone number, email address and relationship of the people you nominate, plus your choice of primary and secondary hospital.

Location. Your device's location when you raise an SOS, and your most recent known location, saved so that an emergency contact can raise an SOS on your behalf if you cannot. For drivers, live location is shared while a trip is active so the patient can see the ambulance approaching. Location is not tracked continuously in the background for patients.

Emergency records. Each SOS you raise: time, location, status history, the ambulance and driver assigned, and the hospital involved.

Device and technical data. A push-notification token per device (so we can alert you and your contacts), device platform, app version, and diagnostic logs. We record the date and version of the terms you accept.

To dispatch an ambulance to your location; to give responders the medical information they need to treat you; to notify your emergency contacts that an SOS has been raised and keep them updated; to let you review your own emergency history; to operate and secure your account; and to improve dispatch coverage and reliability.

We do not sell your personal or health information, and we do not use it for advertising.

Ambulance drivers and transport partners — when you raise an SOS, the assigned driver receives your name, phone number, pickup location and Medical ID, so they can reach and treat you.

Hospitals — the hospital you are taken to may receive your details for admission.

Your emergency contacts — they are told that you have raised an SOS and can follow its status. Contacts who use QSoS can also raise an SOS for you.

Service providers who run the platform on our behalf — Supabase (database, authentication), Google Firebase Cloud Messaging and Apple Push Notification service (notifications), Google Maps (mapping and geocoding), and Resend (email delivery). They process data only to provide those services.

Legal — where required by law, or to protect the safety of a person in an emergency.

Account and profile information is kept while your account exists. Emergency records are kept after that where we need them for medical, safety or legal reasons. Ask us to delete your account and we will remove your personal data except anything we are required to retain.

Data is encrypted in transit, held on access-controlled infrastructure, and reachable only by the account it belongs to, the responders handling an active emergency, and authorised Triqare staff. No system is perfectly secure, and we will tell you if a breach affects your information.

You can view and edit your profile, Medical ID and emergency contacts in the app at any time, and you can revoke location or notification permission in your device settings — though SOS cannot dispatch an ambulance without location.

To request a copy of your data, correct it, or delete your account, email info@triqare.com from your registered address.

QSoS is not intended for children under 18 to use on their own. A parent or guardian may hold an account and add a child's details.

We will post any changes on this page and update the date above. Material changes will also be notified in the app.

Triqare Healthtech Private Limited, India
info@triqare.com